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Something broken, a wrong translation, or an idea? Write to us — we read everything.

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Common questions

Does the App work offline?

Yes. Learning runs on your device, no connection needed. A connection is used only for purchases, the anonymous usage statistics you can switch off, and the one-time download of a scanner translation model.

Does the App prepare me for the inburgering exam, Staatsexamen NT2 or a certificate exam?

No. Themes built around a course or a certificate teach the words and terms you meet there, not the exam itself. The App is study material and promises no exam result.

Is the letter scanner private?

Yes. Text recognition and translation run on your phone, and the photo is never uploaded. See the Privacy Policy.

Where is my progress stored?

Only on your device. There are no accounts and no cloud sync, so deleting the App deletes your progress permanently.

I found a wrong translation or a bad audio example.

Send us the word and what it should be. Fixes ship in the next update.

What is free, and what needs Nederlands Pro?

Free use gives you 20 new cards a day (50 on your first day) and unlimited reviews of everything you have already met, plus the first reader texts, the first 2 role-plays, 3 letter scans and the first 24 words of each work & certificate theme. Nederlands Pro removes the daily limit and opens the full reading library, all the grammar drills, every role-play, unlimited letter scans, the full work & certificate themes, the placement test and your personal path.

I paid before, but the App says I have not.

Open Settings and tap Restore purchases, signed in to the same Apple Account or Google account you bought with. Purchases live on that account, not on a Nederlands login, because there is no Nederlands login. A purchase made on one platform cannot be restored on the other — the two stores hold it separately.

How do I cancel?

In your App Store account settings or your Google Play subscriptions, not in the App. Deleting the App does not cancel a subscription. A lifetime purchase never renews, so there is nothing to cancel.

Can I get a refund?

Refunds go through the store you bought from: reportaproblem.apple.com for the App Store, or Google Play. We cannot issue them ourselves. If something is broken, write to us first.

Will I lose my progress if I stop paying?

No. Your progress is on your device and stays there. The daily limit on new cards comes back, but everything you have learned is still yours to review.

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