Support

Something broken, a wrong translation, or an idea? Write to us — we read everything.

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Common questions

Does the App work offline?

Yes. Learning runs on your device, no connection needed. A connection is used only for purchases, the anonymous usage statistics you can switch off, and the one-time download of a scanner translation model.

Does the App prepare me for Prøve i Dansk or a certificate exam?

No. The certificate themes (kørekort, hygiejnebevis, førstehjælp and others) teach the words and terms you meet there, not the exam itself. The App is study material and promises no exam result.

Is the letter scanner private?

Yes. Text recognition and translation run on your phone, and the photo is never uploaded. See the Privacy Policy.

Where is my progress stored?

Only on your device. There are no accounts and no cloud sync, so deleting the App deletes your progress permanently.

I found a wrong translation or a bad audio example.

Send us the word and what it should be. Fixes ship in the next update.

What is free, and what needs Dansk Pro?

Free use gives you a set number of new cards each day and unlimited reviews of everything you have already met, plus the first reader texts and the first block of each certificate theme. Dansk Pro removes the daily limit and opens the full reading library, all the grammar drills and certificate themes, the placement test and your personal path.

I paid before, but the App says I have not.

Open Settings and tap Restore purchases, signed in to the same Apple Account or Google account you bought with. Purchases live on that account, not on a Dansk login, because there is no Dansk login. A purchase made on one platform cannot be restored on the other — the two stores hold it separately.

How do I cancel?

In your App Store account settings or your Google Play subscriptions, not in the App. Deleting the App does not cancel a subscription. A lifetime purchase never renews, so there is nothing to cancel.

Can I get a refund?

Refunds go through the store you bought from: reportaproblem.apple.com for the App Store, or Google Play. We cannot issue them ourselves. If something is broken, write to us first.

Will I lose my progress if I stop paying?

No. Your progress is on your device and stays there. The daily limit on new cards comes back, but everything you have learned is still yours to review.

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